I-AM customer Service

RETURN POLICY

Here at I-AM, we understand that shopping for clothes online can be tricky since you're not able to try the product on. That's why we created a simple and easy return & exchange policy.

Returns/exchanges will be accepted within 30 days of original purchase if items are unwashed, unworn, and in new condition with all original components and tags still intact.

• Please begin your return in our returns portal (I-AM Returns Center). This will allow you to access your order and begin the return process. Once your information is submitted to us, we will review it and send an email confirmation with your RMA for your return.
• Orders returned without an approved RMA number will NOT be accepted.
• Discounted orders are eligible for exchange or online store credit only.
• Discounted bundles, Live Lucky Club & Mystery Boxes are not eligible for returns or exchanges.
• Free return labels are available for customers residing in the United States within 14 days of receiving their order. If past the 14 days, return shipping will be at the expense of the customer.
• International orders are not eligible for free return labels. Customers needing an exchange/credit/or return will need to ship the order back at their own expense.
• For products that are damaged or defective, please notify us within 10 days of receiving the order or the order will not be eligible for replacement.
• We are not able to process returns for items purchased outside of the I-AM online store. We recommend handling the return through the original place of purchase or exchanging the item to the original place of purchase and placing a new order on our website.

All scenarios are handled on a case-by-case basis; we will always do our best to help our customers. As for a mistake made on our part, we will cover costs to fix it.

REQUIRED PAPERWORK:

All orders must be returned with the following information:

• Full Name
• Approved RMA Information
• Items Wanted in Exchange - include size and color

Please keep your tracking number for your exchange/return. It may be needed to reference your return.

RETURN ADDRESS:

I-AM - Returns/Exchanges
[Placeholder Address]

Inventory is not held for your exchanges and can go out of stock before the exchange order is created. We recommend returning the original order as quickly as possible.

Refunds may take 7-10 business days to process once the warehouse has approved the return.

ORDERS

SHIPPING & DELIVERY

Standard orders are processed within 2-5 business days. If there are increased handling and shipping times, orders may take longer to ship out on rare occasions. Please allow at least 24 hours for package tracking.

CHANGE IN YOUR ORDER STATUS

Occasionally, high demand causes us to run out of certain items. If we don’t have an item that you have ordered in stock, we’ll notify you by email immediately. Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will refund you for the item or any taxes, shipping, or handling charges.

PROMOTIONS & DISCOUNTS

Discounts and promotions cannot be double-applied. If an item is already discounted, additional promotions and discounts will not be eligible to be used. The greater of the two discounts will be utilized. No discounts or promotions are eligible to be used in conjunction with the Mystery Box offers or Gift Card purchases.

PLACING AN ORDER

You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to “Place Order”. You will also receive an email confirming that your order has been received within approximately 24 hours. We will send you another email to notify you when your order has been shipped and that we’ve charged your credit card.

WE ACCEPT THE FOLLOWING FORMS OF PAYMENT:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

PRIVACY & SECURITY

PERSONAL INFORMATION

We do not share your personal information. We collect your information in order to serve you in the future. Please send us an email if you prefer not to have I-AM collect your information.

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, and contractual safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

CONTACT US

The I-AM team can be reached at:

E-mail: [email protected]

Phone: 555-555-1234

HOURS:
Mon-Fri: 9 am-5 pm (EST)